Return & Refund Policy

At Rovelunavia, customer satisfaction is important to us. We carefully select products intended to bring greater style, convenience, and enjoyment to everyday life.

If you are not satisfied with your purchase, please review the policy below to understand your return and refund options.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received;

• Include all original packaging, tags, manuals, components, and accessories;

• Show no signs of installation, washing, alteration, misuse, damage, or excessive handling; and

• Be accompanied by valid proof of purchase, such as your order number, order confirmation, or receipt.

Products that are returned incomplete, used, damaged, altered, or in a condition that prevents resale may be rejected or may qualify only for a partial refund where permitted by law.

2. How to Request a Return

To request a return, contact our customer service team at:

Email: support@rovelunavia.com
Phone / SMS: (586) 354-9566

Please include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The item you wish to return;

• The reason for the return; and

• Photographs or videos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide:

• The correct return warehouse address;

• Packaging and shipping instructions; and

• A prepaid return label when applicable.

Important

Do not return an item before receiving return authorization and the correct return address.

Items sent without prior authorization, sent to an unauthorized address, or sent to our corporate business address may not be accepted or processed.

Return warehouse addresses may vary depending on the product and the customer’s location.

3. Return Shipping Costs

For returns requested because you changed your mind, selected the wrong item, no longer need the product, or entered incorrect order information, the customer is generally responsible for the return shipping cost.

Original shipping charges are non-refundable unless:

• The item arrived damaged or defective;

• We sent the wrong item;

• The order was materially different from its description;

• We canceled the order before shipment; or

• Applicable law requires otherwise.

If the return is caused by our error or a verified product defect, Rovelunavia will provide an appropriate return solution, which may include a prepaid return label, reimbursement of reasonable return shipping costs, a replacement, or a refund.

We recommend using a trackable shipping service when returning an item. Rovelunavia is not responsible for unauthorized returns or return packages lost before reaching the designated return facility.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery whenever reasonably possible.

Email us at:

support@rovelunavia.com

Please provide:

• Your order number;

• A clear description of the issue;

• Photographs or videos showing the item and the problem;

• Photographs of the original packaging; and

• A photograph of the shipping label.

Please keep the product and all original packaging until your request has been reviewed.

After verification, we may offer an appropriate resolution, including:

• A replacement;

• Replacement parts;

• A refund;

• A partial refund where agreed; or

• Another reasonable solution.

The 72-hour reporting request helps us investigate shipping damage promptly. It does not limit any mandatory consumer rights that apply to defective, damaged, misdescribed, or incorrect products.

Minor differences in color caused by lighting, photography, screen settings, or manufacturing batches are not normally considered defects.

5. Non-Returnable Items

The following products cannot generally be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Custom-made or personalized products;

• Products made according to a customer’s specifications;

• Opened or used personal-care, hygiene, beauty, or health-related products;

• Products with removed hygiene seals;

• Perishable products;

• Gift cards;

• Downloadable or digital products after access or delivery;

• Items damaged through misuse, improper installation, neglect, accident, or unauthorized modification; and

• Products specifically marked as “Final Sale” at the time of purchase, where permitted by law.

Clearance or promotional items may be returned only when the product page or promotion terms permit returns, except where mandatory consumer rights apply.

Please contact us before placing an order if you are unsure whether a product is eligible for return.

6. Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different product, size, style, or variation is to:

1. Request a return for the original item;

2. Wait for return approval; and

3. Place a separate order for the replacement item.

A replacement order is subject to current pricing, product availability, shipping charges, and promotional terms.

If you received a damaged, defective, or incorrect item, contact us before placing a new order so we can provide the appropriate resolution.

7. Return Inspection

Once your authorized return arrives at the designated return facility, it will be inspected.

We will check:

• The condition of the item;

• Whether all parts and accessories are included;

• Whether the original packaging and tags are present;

• Whether the product shows signs of use, installation, washing, damage, or alteration; and

• Whether the return complies with this policy.

We will notify you by email when the return has been received and whether the refund has been approved, partially approved, or rejected.

Inspection and processing generally take several business days after the return is delivered to the designated facility.

8. Refunds

If your return is approved, the refund will be issued to the original payment method generally within 10 business days after approval.

Refunds cannot normally be issued to a different card, bank account, PayPal account, or payment method.

Depending on the circumstances, the refunded amount may exclude:

• Original shipping charges;

• Return shipping charges;

• Customs duties or import taxes;

• Optional expedited delivery fees;

• Non-refundable payment or service fees where permitted by law; and

• Any reduction in value caused by handling beyond what was reasonably necessary to inspect the product.

Your bank, credit card company, PayPal, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at:

support@rovelunavia.com

9. Partial Refunds

A partial refund may be considered where permitted by law if:

• The item is returned with missing parts or accessories;

• The original packaging is missing or significantly damaged;

• The item shows signs of use or excessive handling;

• The item has been installed, assembled, washed, or altered;

• The item is damaged for reasons unrelated to shipping or a product defect; or

• The product’s value has been reduced because of the customer’s handling.

We will notify you before processing a partial refund and explain the reason for the deduction.

Nothing in this section limits mandatory consumer rights relating to defective, damaged, incorrect, or misdescribed products.

10. Order Cancellations

We begin processing orders shortly after they are placed.

To request an order cancellation or modification, contact us within 12 hours of placing the order:

Email: support@rovelunavia.com
Phone / SMS: (586) 354-9566

Please include your order number and the requested change.

We will make reasonable efforts to accommodate the request, but cancellation or modification is not guaranteed.

An order is not considered canceled until you receive written confirmation from us.

Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to cancel or modify it. After delivery, you may request a return in accordance with this policy.

11. Refused, Unclaimed, and Undeliverable Shipments

Please do not refuse a shipment as a substitute for requesting a return.

Packages may be returned to the sender if they are:

• Refused by the recipient;

• Not collected from a carrier or pickup location;

• Undeliverable because of an incorrect or incomplete address;

• Unclaimed after the carrier’s holding period; or

• Held by customs without the required payment or customer action.

If a refused, unclaimed, or undeliverable shipment is returned to a fulfillment facility, contact us for assistance.

Where permitted by law, any refund may be reduced by:

• Original shipping charges;

• Return shipping costs;

• Carrier handling fees;

• Customs duties;

• Import charges; and

• Other costs incurred because of the refused or undeliverable shipment.

A refund cannot be processed until the returned package has been received, identified, and inspected.

12. Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

• Check the mailbox, porch, garage, entrance, and other safe delivery locations;

• Ask household members or neighbors;

• Check with reception, building management, or security staff;

• Wait until the end of the delivery day;

• Confirm that the shipping address is correct; and

• Contact the shipping carrier for delivery details or proof of delivery.

After completing these steps, contact us if the package is still missing.

We will provide reasonable assistance and available tracking information. However, Rovelunavia is not responsible for theft or loss that occurs after confirmed delivery to the correct address, except where applicable law requires otherwise.

13. Late or Missing Refunds

If an approved refund has not appeared in your account:

1. Check your bank or payment account again;

2. Review the original payment method used for the order;

3. Contact your credit card company or payment provider;

4. Contact your bank, as posting times may vary; and

5. Contact Rovelunavia if the refund still cannot be located.

When contacting us, include your order number and refund approval email.

14. PayPal and Credit Card Disputes

We are committed to resolving legitimate order concerns fairly and efficiently.

Before opening a PayPal dispute or credit card chargeback, we encourage you to contact us at:

support@rovelunavia.com

Contacting us first may allow the issue to be resolved more quickly.

However, nothing in this policy prevents you from contacting your bank, card issuer, payment provider, consumer authority, or other organization where you have a legal right to do so.

Submitting false information, filing duplicate refund claims, or retaining both the product and a full refund may be treated as fraudulent activity.

15. European Union and EEA Customers

If you are a consumer located in the European Union or European Economic Area and the applicable consumer laws apply to your purchase, you may have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must notify us clearly before the withdrawal period expires by emailing:

support@rovelunavia.com

After notifying us, you must return the eligible product within the timeframe required by applicable law.

The customer is generally responsible for the direct cost of returning a change-of-mind purchase unless:

• Rovelunavia agrees to cover the cost;

• The item is defective, damaged, incorrect, or misdescribed;

• We failed to provide required information about return costs; or

• Applicable law requires us to pay.

During the withdrawal period, you may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and operation. You may be responsible for a reduction in value caused by handling beyond what would normally be permitted in a physical store.

The statutory right of withdrawal may not apply to certain products, including:

• Goods made to the customer’s specifications;

• Clearly personalized products;

• Sealed hygiene products after the seal has been broken;

• Perishable goods;

• Certain digital content after delivery has begun with the customer’s consent; and

• Other legally exempt products.

Where the statutory withdrawal right applies, eligible payments will be refunded in accordance with applicable law. We may withhold reimbursement until the goods are returned or you provide acceptable evidence that they have been sent back, where legally permitted.

This section does not limit any separate legal rights relating to defective or non-conforming goods.

16. Other Consumer Rights

This policy provides Rovelunavia’s general return and refund terms.

Nothing in this policy excludes, limits, or replaces any mandatory consumer guarantee, warranty, remedy, cancellation right, or other protection that cannot legally be waived in the customer’s country, state, province, or territory.

Where this policy conflicts with mandatory applicable law, the mandatory legal requirement will apply.

17. Return Address

Do not send returns to the corporate address displayed on our website.

Our corporate business address is not necessarily a product return facility and may be unable to receive or process returned merchandise.

You must contact us first to obtain:

• Return authorization;

• The appropriate return warehouse address for your region;

• Any required return reference number; and

• Return packaging and shipping instructions.

Unauthorized returns may be refused, lost, delayed, or returned to the sender.

18. Contact Us

For questions about returns, refunds, damaged products, incorrect items, or order cancellations, contact us:

Store Name: Rovelunavia
Website: rovelunavia.com
Email: support@rovelunavia.com
Phone / SMS: (586) 354-9566

Customer Service Response Time: We aim to respond within 24–48 business hours.

Please include your order number in all messages regarding an existing purchase.

Company Information

This website is owned and operated by:

Hongkong Northen Limited

Business Address:
UNIT 1406A, 14/F
THE BELGIAN BANK BUILDING
NOS. 721–725 NATHAN ROAD
HONG KONG