Shipping policy

The Rovelunavia Promise

At Rovelunavia, we believe a positive shopping experience should continue long after you place your order.

Every order is carefully processed from the moment it is received until it arrives at your delivery address. To offer a wider selection of products while keeping our prices competitive, orders may be shipped from one of our global fulfillment centers.

Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within:

1–3 business days

Business days are Monday through Friday and exclude weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Peak-Season Processing

During holidays, promotional events, new product launches, or periods of unusually high order volume, processing may take up to:

5 business days

Processing time is separate from the estimated delivery time.

2. Shipping Fees

We currently offer the following standard shipping rates:

  • Orders over $55.81: Free standard shipping

  • Orders under $55.81: $5.99 flat-rate standard shipping

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping promotions may be changed, suspended, or discontinued at any time. However, the shipping fee confirmed when your order is placed will continue to apply to that order.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Destination Estimated Delivery Time
United States 8–15 business days
Canada, United Kingdom, and Australia 11–16 business days
Other International Destinations 13–18 business days

These delivery times are estimates only and are not guaranteed.

Delivery may take longer due to circumstances outside our reasonable control, including:

  • Customs inspections or clearance delays

  • Severe weather or natural disasters

  • Public holidays

  • Carrier disruptions

  • Transportation delays

  • Incorrect or incomplete shipping information

  • Remote delivery locations

  • Government restrictions

  • Unexpected increases in shipping volume

Rovelunavia is not responsible for delays caused by shipping carriers, customs authorities, government agencies, or other circumstances outside our reasonable control.

4. Order Tracking

Once your order has shipped, a shipping confirmation email will be sent to the email address entered during checkout.

The email will include your tracking number or a link that allows you to monitor your shipment.

Please allow 1–3 business days after receiving the shipping confirmation for tracking information to become active.

A tracking number may initially show limited information while the carrier receives, scans, and transfers the package through its network. This does not necessarily mean the shipment has been delayed.

If your tracking information has not updated for an extended period, please contact us at:

support@rovelunavia.com

Include your order number so our customer service team can assist you more efficiently.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please carefully review:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Rovelunavia is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping fees may apply before it can be resent.

6. Order Changes and Cancellations

We begin processing orders quickly so they can be shipped as soon as possible.

To request an address change, product change, or order cancellation, contact us within 12 hours of placing your order:

Email: support@rovelunavia.com
Phone / SMS: (586) 354-9566

Please include your order number and clearly explain the requested change.

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed.

Once an order has entered processing, fulfillment, or shipment, we may be unable to modify or cancel it.

Submitting a cancellation request does not mean the order has been canceled. Your cancellation is confirmed only when you receive written confirmation from our customer service team.

7. International Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, VAT, GST, brokerage charges, handling fees, or other taxes imposed by the destination country.

Unless otherwise stated during checkout, international orders are shipped on a Delivered Duty Unpaid basis.

This means that:

  • Customs duties and import taxes are not included in the product price or shipping fee;

  • The customer is responsible for paying any charges imposed by local customs authorities;

  • Customs charges vary by country and cannot be predicted by Rovelunavia; and

  • Rovelunavia is not responsible for customs clearance delays.

We recommend contacting your local customs authority before ordering if you require more information about possible import charges.

Refusing to pay applicable customs charges may result in the shipment being returned, abandoned, or destroyed. Any refund issued in such circumstances may be reduced by return shipping, customs, handling, or other costs incurred, to the extent permitted by applicable law.

8. Separate Shipments

Products in the same order may be stored at different fulfillment centers.

As a result, your order may arrive in more than one package and on different delivery dates.

When an order is divided into multiple shipments, separate tracking numbers may be provided. You will not be charged additional standard shipping fees solely because your order is shipped separately.

9. Delayed Shipments

Occasional shipping delays may occur even after a package has been dispatched.

If your order has not arrived within the estimated delivery period, please:

  1. Review the latest tracking information;

  2. Confirm that the shipping address on your order is correct;

  3. Check with household members, neighbors, building management, or reception staff;

  4. Contact the shipping carrier for additional delivery information; and

  5. Contact Rovelunavia if further assistance is needed.

Please allow a reasonable amount of additional time during holidays, severe weather, customs delays, or major carrier disruptions.

10. Damaged Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, contact us within 72 hours of delivery at:

support@rovelunavia.com

Your message should include:

  • Your order number;

  • A description of the damage;

  • Clear photographs of the damaged item;

  • Photographs of the shipping packaging; and

  • A photograph of the shipping label.

Please keep the item and all original packaging until our customer service team has reviewed your request.

After reviewing the evidence, we may provide an appropriate resolution, such as a replacement or refund, in accordance with our Refund Policy and applicable law.

A free replacement is subject to verification of the damage and product availability.

11. Missing Items or Incorrect Products

If your package arrives with a missing item or you receive the wrong product, contact us within 72 hours of delivery.

Please provide:

  • Your order number;

  • Photographs of all products received;

  • A photograph of the package;

  • A photograph of the shipping label; and

  • A clear description of the missing or incorrect item.

We will review the request and provide an appropriate resolution after verification.

Before reporting a missing item, please confirm whether your order was divided into separate shipments.

12. Lost Packages

A package may be considered lost when tracking has stopped updating for an unusually long period or when the shipping carrier confirms that the shipment cannot be located.

If you believe your package has been lost in transit, contact us at:

support@rovelunavia.com

We may open an investigation with the carrier. Carrier investigations may take additional time to complete.

If the carrier confirms that a package was lost before delivery, we will review the order and provide an appropriate resolution in accordance with our policies and applicable law.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around your property, mailbox, porch, garage, or other safe delivery locations;

  • Ask household members or neighbors whether they accepted the package;

  • Check with reception, building management, or security staff;

  • Wait until the end of the delivery day, as some carriers scan packages before final delivery; and

  • Contact the shipping carrier to request delivery details or proof of delivery.

After completing these steps, contact us if the package still cannot be located.

Rovelunavia is not responsible for packages that are stolen or lost after confirmed delivery to the shipping address provided during checkout, except where applicable law requires otherwise.

We will provide available tracking information and reasonable assistance with a carrier investigation, but we cannot guarantee a refund or replacement for a shipment confirmed as delivered.

14. Refused and Unclaimed Packages

Customers are responsible for monitoring tracking updates and accepting delivery.

Packages may be returned to the sender if they are:

  • Refused by the recipient;

  • Not collected from a pickup location;

  • Undeliverable because of an incorrect address;

  • Held by customs without the required action being taken; or

  • Unclaimed after the carrier’s holding period.

If a package is returned to us, contact our customer service team for assistance.

Original shipping fees, return shipping costs, customs charges, and handling expenses may be deducted from any refund, where permitted by law.

15. Delivery Restrictions

We may be unable to ship certain products to specific countries, territories, postal codes, military addresses, post office boxes, or remote locations.

Available shipping options will normally be displayed during checkout.

We reserve the right to cancel an order if the carrier cannot deliver to the address provided. If this occurs after payment has been collected, we will issue a refund to the original payment method.

Customers are responsible for confirming that purchased products may lawfully be imported into their destination country.

16. Contact Us

For questions regarding shipping, tracking, delivery, or an existing order, please contact us:

Store Name: Rovelunavia
Email: support@rovelunavia.com
Phone / SMS: (586) 354-9566
Website: rovelunavia.com

Please include your order number in your message so we can assist you more quickly.

Company Information

This website is owned and operated by:

Hongkong Northen Limited

Business Address:
UNIT 1406A, 14/F
THE BELGIAN BANK BUILDING
NOS. 721–725 NATHAN ROAD
HONG KONG